Passenger as Leading Actor to Improve Level of Service

Passenger experience improvements create a robust boost to the bottom line for airports. However, finding out where improvements need to be made can be challenging and time intensive.

Giorgio Medici of SEA Airports Milan, Italy shares what best practices his airport implemented to leverage technology and real-time customer feedback to make data-driven decisions to improve the traveler experience while avoiding unnecessary costs.

Learn how to implement these best practices at your airport and what you need to know to create a powerful methodology to construct short and long-term goals to improve customer happiness and increase revenues.