Ordering face masks and other COVID protection online leaves many consumers empty-handed
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The FTC logged more than 34,000 e-commerce gripes in April and May. More than 18,000 of those were about items that the shopper never received.
With Americans shopping online as the COVID-19 pandemic rages, the Federal Trade Commission is handling a record number of complaints. Chief among them are complaints about face masks that were ordered but never delivered.