Your employees are making empty promises because they’re short on this 1 thing

When your team communicates to you they’re capable and motivated—but their actions say otherwise—it’s like they are afraid to articulate that they’re lacking this one thing.

When we try to help our colleagues and employees “up their game,” we typically focus on closing the gaps in their knowledge, skills, and motivation. If they know what to do, have the capability to do it, and want to do it, then of course they will do it. The unfortunate reality is often they don’t do this.

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