Understanding the difference between a legal and a commercial guarantee can be quite complex for consumers. This is especially so when consumers buy products which sellers claim are not covered by a guarantee or when buying goods with different guarantee periods.
A legal guarantee is a statutory right that gives consumers the option to seek redress from sellers when a product turns out to be faulty or not in conformity with the contract of sale. These legal rights always apply regardless the type of product purchased.
On the other hand, a commercial guarantee is given out voluntarily by the trader or manufacturer and is expected to give consumers better rights and protection in case of damages or defects. The commercial guarantee is an additional protection and can never replace or diminish consumers’ legal rights.
An important difference between these two guarantees is their duration. While the timeframe of the legal guarantee is fixed to two years, the length of a commercial guarantee may vary from seller to seller and may also depend on the brand or type of product offered for sale.
Other differences are in the terms and conditions of use. When claiming a remedy under the...
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