7 ways to troubleshoot if your iPhone is not receiving texts from an Android device

• If your iPhone is not receiving texts from Android phones, there are a few quick ways to fix this problem. 
• Be sure to toggle Airplane mode on and off to fix issues with your wireless connection. 
• Ensure group messaging and MMS are enabled, and reset your network settings if needed.

Ordinary SMS texting — which is what Android phones rely on — is not nearly as sophisticated as iMessage, which iPhone users rely on. Even so, you should generally be able to exchange texts between iPhone and Android seamlessly — iPhones can receive SMS messages just as easily as Android. If you have trouble getting texts from Android devices on your iPhone, here are seven ways to troubleshoot the problem. 

Toggle Airplane mode

If you're having trouble getting SMS messages from Android users, remember that these can only arrive via your cellular network — not WiFi. Try turning the cellular radio off and on again to resolve any glitches. Swipe down from the top right of the screen to see the Control Center, then tap Airplane mode. Wait a few seconds, then tap it again to re-enable the wireless networks. 

Make sure you're not blocking the Android number

Is it possible you've blocked the Android phone number? If you have, that would explain why you're not getting those texts. Here's how to check:

1. Start the Settings app and then tap Phone.

2. Tap the Blocked contacts.

3. Scroll through the list of blocked numbers (if there are any) and look for the number from the Android phone. If you see it, swipe the number to the left and tap Unblock. 

Ensure group messaging is enabled

While the ability to send and receive group messages among iPhones using iMessage is turned on by default, you might find that group texts using SMS isn't enabled for your iPhone. Not a problem, though — you can enable it with a few taps. 

1. Start the Settings app.

2. Tap Messages.

3. In the SMS/MMS section, turn on MMS Messaging by swiping the button to the right. 

Configure your iPhone to receive MMS messages

Likewise, if you have trouble receiving texts from Android users with embedded photos or videos, MMS might be turned off. You can enable MMS in the same place as group messaging: 

1. Start the Settings app.

2. Tap Messages.

3. In the SMS/MMS section, turn on Group Messaging by swiping the button to the right. 

Restart the iPhone

If you've tried everything up to this point in the article and you're still not able to get Android texts, you might want to restart your phone, if you haven't already. This will fix temporary glitches in software and memory on your iPhone. If you need a reminder, here is how to restart any iPhone.

Check for iOS updates

While relatively unlikely, it's possible that an iOS update could fix your problem. See if there are any updates that need to be installed on your iPhone. Start Settings on the iPhone, then tap General. Tap Software Update and install any updates. 

Reset your network settings

If you've tried everything else in this list and you still can't get any texts from Android phones, it might be time to reset your iPhone's network settings. Remember that this troubleshooting step will erase all your network settings, including any saved WiFi network passwords and paired Bluetooth devices. Nonetheless, this might get your iPhone to start communicating with Android devices:

1. Start the Settings app and tap General.

2. Tap Transfer or Reset iPhone.

3. Tap Reset. 

4. In the pop-up menu, tap Reset Network Settings and confirm this is what you want to do.