IntelliPay Receives Patent for Faster POS Processing for Governments
No-cost payment processing company IntelliPay has announced the issuance of a patent for its point of sale (POS) processing, which allows government customers to make a single payment for transactions that would normally require two payments: one for the government invoice amount and another for a service fee covering the cost of payment processing.
By allowing government customers to make secure chip-card in-office payments with a single card insertion, government offices can reduce customer wait times and improve customer satisfaction, according to a Wednesday (Sept. 7) press release.
“IntelliPay has always been hyper-focused on the customer experience (CX) as we develop, deploy and support new solutions,” IntelliPay CEO Casey J. Leloux said in the release. “Like all our products, we developed our new chip-card solution with a frictionless customer payment experience in mind for both staff and customers.”
In practice, the product that’s now covered by U.S. Patent #16,409,359 splits the single payment into two payments. Local and state governments can access the offering in two forms: as a standalone version that requires web access to IntelliPay’s solutions, or as an integrated version that uses application programming interfaces (APIs) to connect to existing systems.
“We set ourselves apart by customizing our payment products, services and solutions to how the agency does business, not bending the agency to how we think your operations should work,” Leloux said.
In related POS news, PYMNTS’ research has found that customers’ desire for speed and the avoidance of lines are the two most important reasons why more people are using self-checkout aisles.
Read more: New Study Finds Self-Service Checkout Options Gaining Favor Across Demographic Groups
“Today’s Self-Service Shopping Journey: The New Retail Expectation,” a PYMNTS and Toshiba collaboration, found that 66% of customers use self-service checkout because it’s faster, while 49% do so because there’s no waiting in line. Additionally, 80% of in-store shoppers like the idea of nontraditional checkout.