Letters to the editor - September 24, 2022
Why change it when it works?
Recently, I noticed that there was a change in the APS Bank app called ‘myAPS’. When viewing accounts on this app, before this change, there were three margins, namely “Details”, “History” and “Payments”.
To my surprise, the “Payments” margin was omitted. I contacted the APS call centre to see why this change had occurred. At first, the lady on the other side told me there were no changes but, when I explained what happened and that, now, because of this change I cannot see what payments I receive in my accounts, she agreed there had been this change. To my disbelief, she told me I would have to go on my computer to look for payments.
Photo: Shutterstock.com
Hence, my questions to her were:1) Why was something good on this app removed?2) Why do you have to refer to a computer to check something if an app was invented to be used on smartphones?
She could not answer my questions and, therefore, I made a formal complaint. I was told that someone from head office would call me back to explain why this feature had been deleted.
Till now, after more than a week, no one has called and I am still waiting for an explanation.
Is this the way APS Bank treats...