Consumer forum orders HDFC Bank to pay ₹2.24 lakh

The district consumer disputes redressal forum ordered HDFC bank to pay a compensation of Rs 224,000 along with 8 interest to a consumer for failing to provide proper service in a complaint. Mohammed Rafeeq Ansari, a resident of Anchatageri in Hubballi Taluk, had stated that while touring in Bihar he had tried to withdraw money from an ATM kiosk of HDFC bank on January 17, 2019. He had tried to draw Rs 10000 twice using his ATM card however the ATM had failed to deliver the cash but Rs 20000 had been debited from his account with Union Bank of India's Anchatageri branch. Ansari had informed Union Bank about the failure of the ATM to deliver the amount. Union Bank in turn had written to HDFC bank about the issue and had requested HDFC bank to reimburse Rs 20000 to Ansari's account when there was no response from HDFC bank. Ansari had approached the district consumer grievances redressal forum. The forum comprising Ishappa Bhute, Vishalakshi Bolishetti, and Prabhu Hiremath heard the case and decided that there was a lapse on part of HDFC bank in providing service to the consumer. It also observed that there is a guideline by the RBI