‘Walk up to whoever paid, in front of everyone’: Server says she confronts customers who don’t tip her
Servers are disagreeing on whether or not it's OK to confront patrons who don't leave tips.
TikTok user Jess (@jessrowland100) uploaded a video on March 10. As of March 21, the video garnered over 32,000 views. In the video, Jess duets a TikToker named Kat (@smarthotties), who says she has been in the service industry for four years and has advice for when customers don't leave a tip.
Kat says when this happens, she approaches the customer who paid "in front of everyone" and asks why they didn't tip and if they have any suggestions for how she can improve her service.
According to her, "nine times out of 10, they're going to make some excuse, ... and they're going to give you some kind of tip, a couple of bucks." She says the "worst-case scenario" is that they may give her a verbal tip on how to improve her service. Or, she suggests, if the "tab was really high," one could get their manager to comp items on the bill.
Throughout the entire video, Jess kept screaming out, "No," disagreeing with Kat's tactic.
"They're embarrassed, and you get fired," he warns servers who may be watching, urging them to "have a manager" go up to the customer on their behalf.
@jessrowland100 Duet @smarthotties #notip #careerserver #servertok #serverlife #restaurantlife #coachjess #fyp #aceofservice #servicetips #zerodollartip #stiffed #servertips ♬ original sound - Jess R
The Daily Dot reached out to both Jess and Kat via TikTok comment regarding the video.
In the comments section, many viewers agreed that servers should not confront non-tippers.
"I've only had a few tables in all my years not tip- I would NEVER ask them why! NEVER!! That's insane," one server criticized.
"Oh absolutely NOT. Don't ask them that shit just take the loss and make it up on the next round. No no no," a second condemned.
"That video is so cringe, as a server I don't let one shitty tip ruin the rest of my night, the other custies make up for it if you do your job," a third said.
However, some viewers agreed with Kat's tactic, saying they are even encouraged to confront non-tippers.
"I often confront them in a polite way. I'd never comp anything for a tip but I'd call people out for not tipping on big bills," one user wrote.
"Our restaurant wants us to ask because [if] someone doesn't tip it usually means something is wrong and I can change it before they leave possibly," a second stated.
"My boss encourages us to do this. He would never fire us. Also we don't allow people to come back if they are repeated offenders," a third agreed.
Hopefully, only a few servers are ever forced to navigate how to handle not receiving a tip. According to gofoodservice, most Americans tip, with only 7% of the adult population claiming they do not.
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