Welcome to another edition of The Friday Five! Every Friday I cover a topic related to basketball gaming, either as a list of five items, or a Top 5 countdown. The topics for these lists and countdowns include everything from fun facts and recollections to commentary and critique. This week’s Five lists five decisions that burned goodwill with basketball gamers.

As a fanbase, we basketball gamers have demonstrated that we’ll put up with a lot. There have been a number of decisions and debacles with hoops gamers over the years that should’ve cost companies dearly, but most of us are back the very next year, buying the new release. In our defense, we do have an interest in getting a new game for the latest season, and unfortunately we don’t have the variety in the space that we once did. At the same time, we’ve become far too tolerant of issues that other fanbases would protest far more passionately.

With that being said, there have been decisions – particularly from EA Sports and 2K – that have burned goodwill. Quality was obviously a problem for NBA Live that ended up eroding significant trust in the brand, but to that point, it also squandered goodwill that it established in its heyday. NBA 2K has maintained a higher quality and sold far better, but there are gamers who do follow through on their insistence that they’ll boycott future releases. Even if the bottom line isn’t affected, these decisions that burn goodwill still damage a game’s reputation, to the point where we don’t feel the same brand affinity as before. In short, this is how publishers have lost face and fans alike.

1. EA Sports Ending PC Releases of NBA Live

When NBA Live began to struggle on the seventh generation, it tested the patience and support of many long-time fans of the series. Fond memories and classic releases inspired brand loyalty to a point, as did the fact that it was the only NBA sim that was being released for PC. When it was announced that NBA Live 09 would only be released on console, EA Sports completely burned the last semblance of goodwill they had with a number of PC basketball gamers. NBA 2K coming to PC that same year didn’t help, either. Suddenly they looked like the company that was ready and willing to support the platform, stepping up while EA “abandoned” the community.

Now, that’s ascribing far too much altruism to 2K’s intentions, and taking a business decision by EA quite personally. 2K didn’t much care about the platform before then, and EA didn’t make that call maliciously in order to screw over PC gamers. It still burned the last shred of goodwill they had with some very passionate basketball gamers though, and it’s understandable if you want nothing to do with the EA brand following that. Furthermore, NBA 2K9 immediately proved that porting the 360/PS3 version to PC was viable. Mind you, given the issues with NBA Live on the seventh generation consoles, that could’ve been an entirely different controversy altogether.

2. NBA 2K18’s Haircuts

I’m not saying that everyone was completely satisfied with NBA 2K right up until NBA 2K18. There were differences of opinion regarding the quality of certain games, and Virtual Currency was a growing problem. However, when NBA 2K18 introduced the idea of having to pay for haircuts in MyCAREER, it was a turning point for the game’s reputation. NBA 2K had thrived while NBA Live stumbled, establishing 2K as the company that cared about basketball gaming, and a brand that we could rely upon. Again, the writing was on the wall from the moment VC was implemented, but now they were really pressing their luck by charging for basic character customisation.

Naturally, there were shills who defended it. “Do you get free haircuts? Don’t you want realism?” As I’ve said before, that argument falls apart when you consider that haircuts rarely cost four times an NBA player’s salary for a single game! Thankfully, the outcry spoke louder than the apologists, and 2K responded…by nerfing haircut prices to 100 VC across the board. It was better than nothing, but considering they could’ve effectively made them free again by changing all prices to 0 VC, it was still inadequate. 2K really showed their hand with the haircut fiasco in NBA 2K18, and even if the game hadn’t been plagued by other issues, that alone burned goodwill.

3. NBA 2K19’s Pink Diamond Fiasco

This was such a blatant example of burning goodwill that I couldn’t even wait until the following week to write about it! For those who may have forgotten, a Locker Code for a Pink Diamond LeBron James card in NBA 2K19 MyTEAM was made public, allowing everyone to add it to their squad. It was meant to be a private code with a limited quantity, but once it went public, everyone was able to benefit. 2K’s first step was to replace the reward with a Free Agent card, before quietly disabling the code and removing the Pink Diamond LeBron from everyone’s account. In all fairness, the code wasn’t meant to be public, meaning that 2K was in the right there.

The problem is in how they handled it. Gamers had already used consumables on that card, and they were lost when it was removed. 2K also tried to rectify the situation without any public statements, which made them look shady even when they were in the right. Worst of all, they moved swiftly to fix the issue on Christmas Day. On top of squandering an opportunity for seasonal cheer, it proved that not even a holiday would stand in the way of fixing issues that affected them, even as they constantly dragged their feet on any issues that affected us, from missing VC to serious bugs. They issued a code for a free Pink Diamond card after that, but the damage was done.

4. Patching the Eras Roster Selection in NBA 2K23

Years later, 2K has continued to prove that it learned absolutely nothing from the aforementioned fiasco. Again, the fact that their bottom line hasn’t been hurt clearly emboldens them, but they shouldn’t act surprised when the fanbase is snarky and hostile. It was discovered that a debug menu could be accessed in NBA 2K23, which allowed Play Now games to be played with the different MyNBA Eras rosters. The fact that it was labelled as a debug menu clearly identified it as something that we weren’t meant to access, and 2K quickly removed it via a hotfix. It’s understandable to some extent, but the lack of transparency was completely lacking in goodwill.

I’ll admit some personal annoyance here. Beyond believing that we should have such a feature, I spent a few hours putting together a video about the debug menu, which was rendered useless in less than a day. Once again, something that affected 2K was addressed almost immediately, while issues with VC, pre-order bonuses, and bugs spoiling our experience remained unfixed. This time, 2K couldn’t even claim that the issue was costing them money or upsetting online balance, or that anyone had done anything wrong. Access to the Eras rosters in Play Now was officially added in Patch 4.0, which may have been the plan all along, but the matter was still poorly handled.

5. NBA Live’s Pivoting & Disappearance

Despite numerous blunders and setbacks during the seventh and eighth generation consoles that left NBA Live in distant second place to NBA 2K, it maintained a loyal following. There was an interest in seeing it become a viable alternative once again, and also return to PC. Sadly, despite small improvements and promising ideas, NBA Live wasn’t able to get to where it needed to be, or move the needle enough to please the suits. As such, the series remains dormant to this day, and despite promises of pleasing progress and an eye to a comeback, its future seems dire. NBA Live had already burned goodwill for over a decade, but NBA Live 19 delivered another blow.

In fact, it’s questionable as to whether long-time NBA Live fans would maintain their affection for the brand even if it wasn’t currently on indefinite hiatus. NBA Live 19 focused on The One, particularly The Streets and the LIVE Events, to the detriment of other modes and the overall gameplay experience. The old guard of content creators were unceremoniously given the cold shoulder, because their feedback didn’t line up with the new vision. Thanks to a Ronnie 2K wannabe and an executive producer that had no business helming a basketball game series, the game flopped and burned even more goodwill with a shrinking audience that had been incredibly loyal to that point.

What’s your take on these issues? How have basketball video game developers burned their goodwill with you? Have your say in the comments, and as always, feel free to take the discussion to the NLSC Forum! That’s all for this week, so thanks for checking in, have a great weekend, and please join me again next Friday for another Five.

The post The Friday Five: 5 Decisions That Burned Goodwill appeared first on NLSC.