Is Virgin Media down again? Hundreds of users claim they’ve been left without internet

HUNDREDS of Virgin Media customers have claimed the massive provider is down again.

While the majority of users said they were without landline internet, dozens said they were suffering a total blackout.

It comes just days after the massive provider crashed.

According to DownDetector, more than 1,100 customers reported having issues with the network from 10.30pm on Wednesday.

Frustrated users swiftly moved online to complain.

One man wrote: “Beyond a joke. I just want to come home and relax.”

Others took to Twitter and claimed this was the third time this month that their internet was down.

One person wrote: “Getting really fed up of all the disconnection with the internet recently and nothing seems to be done about it.”

On Monday, more than 1,500 reports were recorded – of those, 79 per cent related to broadband internet outages, 14% to total blackouts and seven per cent to TV streaming.

This saw hundreds of angry customers move online to blast the provider.

At the time Virgin Media said it had a “brief issue”, and apologised for any inconvenience.

Virgin Media has roughly 3.2million internet, call, TV or mobile customers in the UK.

You can check the status of your broadband and mobile services online.

You can also complain and apply for compensation if the issues are ongoing.

We reveal how to below.

Virgin Media status: How do I check the Virgin Media service status in my area?

Virgin Media has a dedicated web page where you can find out if there are any problems in your area.

You can visit the My Virgin service update website to check for yourself.

To find out if there are problems in your area, just enter your postcode.

How can I contact Virgin Media?

There are several ways to get in touch with Virgin Media.

See Virgin Media’s contact page for how to get in touch with the network provider.

You can also speak to the firm via its live chat service.

If you still want to complain to Virgin Media about an issue with your connection, you can via phone, post or online.

Am I entitled to compensation from Virgin Media?

If you’re suffering issues with your internet, call or mobile services you may be entitled to compensation.

But when it comes to TV outages, the services don’t come under that same scheme.

We’ve asked Virgin Media if there’s compensation available for TV customers and we’ll update this page when we know more.

If you’re a Virgin Media customer you can visit the My Virgin service update website to check the service status where you live when the site is working.

To find out if there are problems in your area, enter your postcode.

Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.

They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours’ notice, plus you’ll get £5 for each calendar day delay to the start of the new service.

This is usually automatic.

If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.

If you’re without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic – you need to ask your provider.

If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.

Virgin Media is signed up to the CISAS ADR scheme.

What do the lights mean on my Virgin Media router?

This all depends on what type of router you have.

For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working.

You can see examples of more lights and what they mean on the Virgin Media website.

Can I get a free WiFi booster from Virgin Media?

If you’re struggling to get WiFi in all the rooms of your home, you should first check if you’re in a blackspot area.

You can do this by scanning your room with the free Virgin Media Conncet App.

If you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi Booster to use at no extra cost.

WiFi Boosters cost £3 extra per month for all other broadband customers who need one.

Meanwhile, is Sky internet down? How to check the status in your area.

Here’s how to check the status of BT Internet in your location.

Finally, you can even see whether Facebook is down: How to check problems and outages.