Gao: Health-care frustration — please don't take your anger out on employees

I am a former medical assistant at a clinic in Ottawa, where I experienced an astonishing level of rude and disrespectful treatment from patients and their families. I have been yelled at, insulted and physically intimidated. I have seen grown adults reduced to acting like children, throwing tantrums where they have hurled objects, slammed doors and damaged property. Some of my colleagues have even faced situations requiring police intervention. Read More