Zoho freezes hiring, selective recruitment for customer-facing roles

Amid global macro headwinds, Zoho on Wednesday said it has decided against layoffs but will adopt a prudent approach involving a hiring freeze for engineering roles and pruning marketing spending, although selective recruitment for customer-facing roles will continue.

The software-as-a-service (SaaS) company announced investments across its entire portfolio to accelerate momentum in the mid-market and enterprise market - a segment it collectively refers to as 'upmarket'. The company, during a briefing, said it has logged a 65 per cent compound annual growth rate (CAGR) within the mid-market and enterprise segment, in the last three years.

Praval Singh, VP of Marketing and Customer Experience, noted that while there are economic shifts, CIOs are looking to optimise on cost and value, and Zoho solutions are even more relevant in these times.

"That is the silver lining and that is the reason for us being bullish more so in India. Certain parts of the world are more challenging but in .