Virgin Media hit by massive outage
Virgin Media customers across the UK are facing connectivity problems this morning after being hit with an unexpected outage.
Reports have accumulated on DownDetector, a website that records outages, as well as on Twitter.
Problems seemingly started for frustrated Virgin Media customers from around 1am.
The issue seems to have peaked around 10.50am with over 1,300 users reporting problems with the service.
Majority of users (83%) have reported issues with accessing their email while 11% are having problems with their Landline Internet. A few users (7%) have reported a ‘total blackout’.
One user from the West Midlands commented on DownDetector that Virgin had told them that ‘all email servers have been down since just after 6am this morning’.
The latest update is a fix that should be implemented by 2pm this afternoon, according to the user.
The company is responding to customer complaints from its official Twitter account acknowledging that there were issues ‘affecting broadband services for Virgin Media customers as well as our contact centres’.
‘We’re aware of an issue that is affecting our Virgin Media email service for customers. Our teams are working to resolve the problem as quickly as possible, and we apologise for the inconvenience caused,’ said a Virgin Media spokesperson.
According to Downdetector reports, the majority of issues have been reported in London, followed by Manchester, Birmingham and Cardiff.
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