Ryder System Introduces Retail Mobile Maintenance for Commercial Fleets

Ryder System has introduced a service that offers businesses and fleet owners access to retail mobile maintenance with no long-term contracts.

With the new service, Torque by Ryder, customers can schedule, receive, track and pay for services via their desktop or mobile device and have the services performed on location at their business location, Ryder System said in a Wednesday (July 12) press release.

“Combining the convenience of mobile maintenance with the simplicity of a transactional model allows us to deliver a superior service to retail maintenance buyers,” Jordan Wagner, vice president and general manager at Torque by Ryder, said in the release. “Torque by Ryder is the future of uptime for commercial fleets that do not want to commit to a long-term maintenance contract, while still receiving a service that is backed by Ryder.”

Torque by Ryder has fleets of mobile maintenance trucks and technicians providing a portfolio of maintenance solutions for trucks, trailers and liftgates, according to the press release. The service operates separately from Ryder’s existing fleet maintenance locations, with a separate workforce.

The service is now available in six states: Georgia, Oklahoma, Florida, Texas, South Carolina and North Carolina, the release said. Ryder plans to expand the service to six more states — Virginia, Maryland, Kentucky, Indiana, Arkansas and Tennessee — over the next 12 months.

“Driven by the growing demand for agile technology-based solutions, Torque by Ryder was created to provide fleet managers with a new and more convenient way to procure retail maintenance that maximizes fleet uptime,” Rob Pluta, vice president and chief technology product officer for Ryder’s Fleet Management Solutions business unit, said in the release.

Getting a vehicle serviced at a repair shop means losing time and enduring inconvenience, Wrench CEO Ed Petersen told PYMNTS in an interview posted in June 2022.

Commercial fleets not only suffer those problems but also lose the money that they would have made had that vehicle been on the road and working, Petersen said at the time.

“The mobile environment is what is going to be the table stakes or the expectations from all consumers and customers in this industry,” Petersen said.

Vehicle downtime is the third largest cost of running a fleet, behind only the costs of depreciation and fuel, Hans Schep, general manager of Ford Pro Europe at Ford Motor Co., said in March 2022.

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