Passengers on board a 12-hour British Airways flight were fed a single piece of KFC chicken each after a catering error
Joshua Zitser/Insider, Getty Images
- British Airways served KFC on a flight from the Caribbean to London due to a catering mishap.
- Passengers were handed only a single piece of chicken each, according to One Mile At A Time.
- The airline said in a statement that food options were limited in the airport so it had to "wing it."
Passengers on a 12-hour British Airways flight from the Caribbean to London over the weekend were fed a single piece of KFC chicken each after a catering mishap left the plane without regular meals, according to travel website One Mile At A Time.
According to the website, the plane's catering carts hadn't been chilled properly so all of the food due to be served on board had to be thrown away.
British Airways said in a statement sent to Insider that "unforeseen circumstances" meant that the airline was not able to provide passengers with their normal meal service.
There were also limited options available in the airport so food had to be sourced from elsewhere, the airline said.
"Our teams sprung into action and made sure our customers had something to eat," a BA spokesperson said in the statement.
As a result, the cabin crew returned with several buckets of KFC chicken, which were then distributed among the passengers.
A video shared on Instagram shows cabin crew handing out pieces from red-and-white buckets. One passenger can be heard jokingly saying: "Please sir, can I have some more."
Passengers in business and first-class seats were also offered the fast food, with passenger Andrew Bailey sharing a photo on Twitter of a fellow traveler in a Club World seat with a small portion of KFC chicken.
—Andrew Bailey (@aktivandrew) July 24, 2023
The incident happened on July 23 on BA flight 252 from Providenciales in the Turks and Caicos to London Heathrow Airport, which had a scheduled stopover in Nassau, The Bahamas.
Owing to the inconvenience during the approximately 12-hour-40-minute journey, British Airways compensated customers with a refreshment voucher upon landing, the airline said.
"We apologize to customers that their full meal service was not available and we had to wing it on this occasion," the airline said in a statement. "We're sorry if we ruffled any feathers."