Map reveals the best and worst NHS trusts to be a patient – where does yours rank?
ENGLAND’S top NHS hospital trusts for patient satisfaction have been revealed.
University College London Hospitals NHS Foundation Trust was the best performing general and acute trust in the country, according to a Care Quality Commission poll.
Patients rated their experience at the trust as 8.7 out of 10, according to the inspector’s 2022 inpatient survey.
For comparison, The Princess Alexandra Hospital NHS Trust in Harlow, Essex, and Medway NHS Foundation Trust in Kent performed worst, with average ratings of 7.4.
The data, displayed on our map, shows the next worst performing trusts were the Rotherham NHS Foundation Trust, Whittington Health NHS Trust and Barking, Havering and Redbridge University Hospitals NHS Trust.
All had ratings of 7.5.
In contrast, St Helens and Knowsley Teaching Hospitals NHS Trust, South Warwickshire University NHS Foundation Trust, Royal Devon University Healthcare NHS Foundation Trust and Oxford University Hospitals NHS Foundation Trust had ratings of 8.5.
Four out of seven regions in England saw a decline in their patient satisfaction from 2021 to 2022.
They were: the South East (1.2 per cent), South West (0.9 per cent), North West (0.8 per cent) and East of England (0.6 per cent).
The North East and Yorkshire saw no change over the year, while London and the Midlands saw increases of 0.3 and 1.3 per cent respectively.
Across England, the CQC survey showed four in 10 hospital patients say their health got worse while they were on the NHS waiting list.
The poll of 63,000 patients last November found 39 per cent said they waited too long to be admitted.
A quarter – 24 per cent – said it got a bit worse and 17 per cent said it was much worse.
Dr Sean O’Kelly, chief health inspector at the CQC, said: “Despite the pressures facing the NHS, the majority of people continue to report positively about their interactions with hospital staff.
“That feedback is a testament to the efforts of frontline healthcare professionals.
“However, the NHS is struggling with a large elective care backlog and these survey results reflect the impact of that backlog on people who need treatment.
“An increasing number reported that they waited too long to be admitted and four in ten said their health deteriorated while waiting for planned treatment.”