Govt calls meet with airline, travel portal execs on Nov 8

"These complaints are just the tip of the iceberg. We have called a meeting on November 8 to discuss these consumer grievances with all airlines, travel portals and consumer organisations," Singh said. "Airlines say 'free web check-in' but 'seats are paid'. Once a traveller has paid the fare and the airline has issued a confirmed ticket then all the services have to be fair and to the advantage of the consumers. You cannot take consumers for a ride," consumer affairs secretary Rohit Kumar Singh said.