Divisive change coming to checkouts at much-loved fast food chain with 340 locations
A MUCH-LOVED fast food chain is set to make a huge change to its checkouts and not everyone will be happy.
Subway has revealed it is looking at introducing divisive self-service kiosks at hundreds of its restaurants.
The kiosks appear to be similar to those in McDonald’s, a photograph shared by the The Daljo Group on LinkedIn shows.
The group runs 340 Subway branches across counties like Essex and Norfolk.
Like the kiosks in other fast-food outlets, customers place their order via a touchscreen and select either “eat-in” or “takeaway”.
They will also be able to pay for their order with card using the machine.
A spokesman for Subway said: “We are exploring innovative restaurant design features, including the integration of digital kiosks.
“This is an exciting opportunity to deliver a seamless journey for all our valued guests. We look forward to sharing more details in the coming months.”
The Sun has asked Subway when it plans to roll out kiosks to all of its restaurants when it expects the move to take place.
Self-checkouts were first introduced more than 10 years ago in major supermarkets and now the craze has spread to even more retailers.
McDonald’s first introduced kiosks in 2015 and it now has more than 70,000 machines worldwide, according to Retail Technology Review.
Burger King, KFC and Leon also have similar systems in place in the majority of their restaurants.
But not everyone is a fan of the new tech, with fans regularly taking to social media to moan have a moan about them.
On X, formerly known as Twitter, one user said: “I haven’t been in a McDonald’s in years.
“They put those kiosks in and they were infuriating to use. I have tons of other choices for food.”
One KFC fan recently wrote: “KFC’s kiosks are complete trash!”
While others prefer self-service systems, with one McDonald’s shopper writing: “I always use kiosks and self-checkout if possible.
“Combined with Apple Pay, it’s seamless, easy, and quick! I actually prefer these over anything else.”
Elsewhere on the high street, Booths revealed that it was ditching self-service checkouts after customers complained that they take longer than manned tills.
Bosses said they can often be unsuitable for shoppers who want help with packing or need to pay by cash.
The upmarket retailer has branches in Yorkshire, Cumbria, Lancashire and Cheshire.
While Tesco is trialling a “magic” way for you to skip self-checkout queues and you won’t even need to download an app.
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