Why Is Customer Experience So Bad?

A huge generalisation but why is customer service not where it should be today (particularly when it comes to big organisations and call centres)?

5 common mistakes made time after time:

1. Lack of empathy.
→ Not understanding customer's feelings or perspectives.

Do this instead
↳ * Practice active listening.
* Show genuine interest in their concerns.

2. Ignoring feedback and not listening.
→ Not considering customer's suggestions or complaints.

Do this instead
↳ * Regularly review customer feedback.
* Implement necessary changes accordingly.

3. Poor communication.
→ Not conveying information clearly and ...