Apple Support contact numbers, chat for tech help with accessibility, enterprise accounts, Cash, and more
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- You can reach Apple Support to solve a wide variety of problems via phone or text chat.
- The Apple Support website has help and how-to articles, troubleshooting tips, and more.
- If you find unrecognized charges, you can use the Apple website to contact Apple billing support.
Whether you have a MacBook, iPhone, or some other device, it seems that Apple products have become an indispensable part of our lives. So when something goes wrong, you need fast and reliable support. Thankfully, Apple makes it relatively easy to get support no matter what the problem.
Here is how to get in touch with Apple support and get the help you need regardless of your Apple device.
How do I speak to a live person at Apple support?
When you have an urgent issue, you probably don't want to wind your way through a support website. You want to reach a human being by phone as quickly as possible. Apple has several phone numbers; choose the one that best matches your needs.
Apple's primary support phone number is 1-800-275-2273. Start here for nearly any issue. That said, there are some more specialized numbers as well:
For help with Apple's accessibility tools, call 1-877-204-3930.
If you're an Apple Education customer (the representative for a preschool, K-12, high school, or college institution) call 1-800-800-2775.
Enterprise customers with support contracts should call 1-866-752-7753 for support.
For issues with Apple Cash or the person-to-person payment systems in iMessage, call 1-877-233-8552.
How do I chat with Apple support?
The Apple Support website is a great resource with links to tools, help, and additional resources. Depending on your problem, the website will offer to let you have a text chat with customer service online.
To begin, open the Apple Support website and scroll to Get help for your devices. Select the product you need support for. If you don't see your product listed here, click More products.
You'll see common issues. Select the one you need, and continue to choose more specific details from the lists that follow.
Depending on the issue, you might be given troubleshooting tips, the opportunity to start a text chat or phone call, or offered the opportunity to schedule a repair.
Quick tip: If you prefer to browse help and how-to articles and look for solutions on your own, you can browse the knowledge base of articles at the Apple Support website as well.
How to get help using the Apple Support app
If you have an iPhone or iPad, you can get the same support experience without browsing the web using the Apple Support app. This app offers a streamlined version of the Apple Support website.
To get help, start the app. In the My Devices section at the top of the page, you'll see all the devices registered to your Apple ID. Tap the one you want assistance with.
If you need help with a different product, scroll to the bottom and tap More Products. Here, you can choose any Apple product, even if you don't own it.
You can use the menus to find the issue you're having. Like the Apple Support website, the app will help you get support, schedule your device for repair, or lead you to a support article from Apple's knowledge base.
Is there 24/7 Apple support?
Thankfully, you can get help from Apple Support 24 hours a day, 7 days per week, including weekends and holidays. That said, you can't always reach a support technician on the phone or in an online text chat 24/7 — these services are generally only available during normal business hours. But the online services, including help and support articles and scheduling support and repairs, are always available.
How do I contact Apple billing support?
You can submit an Apple refund request for issues like an accidental or unauthorized purchase from the App Store without needing to speak or correspond with a live support agent.
For other billing issues, such as with Apple Store purchases, you can call Apple Store Customer Service at 800-676-2775.
How do I contact Apple for unknown charges?
If you see a charge you can't explain, or you receive an email that claims to be from Apple with a purchase you don't recognize, don't panic — you can easily verify if the charge is real.
Go to Apple's Report a Problem website and follow the instructions in the section on how to contact Apple billing support to sign into your Apple ID. You should see a list of all your previous purchases. If you don't see it listed there, check if the purchase was made using a different Apple ID. If not, the charge is likely fake, part of a phishing scheme.
If you still aren't sure about the charge, you can contact Apple via text chat or phone call using the links at the bottom of Apple's Unrecognized Charge page.