Добавить новость
smi24.net
News in English
Март
2024

I flew in economy on British Airways' Boeing 777 from New York to London. It was a fine option for crossing the Atlantic, but the food needs work.

0
I flew on British Airways' Boeing 777 in economy from New York to London. It was fine, but I'd bring my own food next time.
  • British Airways ranked third to last of 17 airlines in a recent customer satisfaction survey.
  • I flew the airline for the first time since 2018 to see how it compares to other long-haul options.
  • I thought the seat was more comfortable than many competing carriers, but the food could be better.

British Airways is undergoing a $9 billion "transformation" to revamp its operation.

The airline's Airbus A320 and A321neo planes, used for short-haul flights, are getting new seats while its massive Airbus A380s are getting upgraded first-class cabins, for example.

The investment comes as British Airways struggles with poor reliability, dated cabins, and faltering customer service. The latter landed it third-to-last in a ranking of 17 airlines' customer satisfaction on long-haul flights from a British consumer advocacy group published in February.

Despite the reputational challenges, I thought my economy experience on a recent nonstop between New York and London was fine in terms of comfort and entertainment — but catering needs some work.

In March, I flew from New York to London Heathrow on a British Airways Boeing 777 in economy.
The Oneworld alliance lives mostly in Terminal 8, allowing members to better streamline flight connections.

This was my first time flying British Airways since December 2018, when I rode on its now-retired Boeing 747 from Las Vegas to London.

My journey started at Terminal 8 in New York's John F. Kennedy International Airport, where British Airways recently moved in with American Airlines.

With just a carry-on, I headed straight to security. But there were plenty of kiosks and agents to assist with check-in had I needed it.
The British Airways check-in at JFK Terminal 8.

The Oneworld alliance essentially owns Terminal 8, so passengers will also find check-in counters here for carriers including Finnair, Iberia, Japan Airlines, and Qatar Airways, and others.

The check-in revamp was part of a larger $400 million private investment into the airport. I toured the final product back in November 2022 before its official opening in December — I thought it was an impressive upgrade then, and I still do after flying through.

American and British Airways' premium customers can take advantage of exclusive check-in areas tucked away from the crowds.
The private check-in room for American and British Airways' most elite customers.

There are two premium check-in areas in the co-branded Terminal 8 — an open-air one next to the public check-in areas and a second completely private one on the far right side of the terminal.

The latter is a room separated from the rest of the crowds and leads into its own security line. This space is reserved for the duo's most elite travelers, like those flying in American's flagship first or having a high status on British Airways.

I only had an economy ticket, but I whisked through security thanks to TSA PreCheck and made my way to the British Airways lounge.
The author's boarding pass and passport.

British Airways not only joined its check-in areas, but also built co-branded lounges with American.

Given the early-morning flight — which was the first non-red-eye trek I've taken to Europe — I was happy to be offered lounge access to see how it fared with competitors like Delta Air Lines' SkyClub.

I experienced the Soho Lounge, where I indulged in a giant breakfast before heading to my flight. The cabin-like feel was a good start to the day.
The overall design, including the furniture and colors, made the space feel almost like a mountain cabin.

There were two long buffet stands stocked with heaps of food, including croissants, salmon, fruit, coffee, juice, eggs, bacon, sausage, and more.

And while the Soho lounge didn't have an outdoor deck like Delta's SkyClub in Los Angeles, I enjoyed the giant windows overlooking the ramp.

My flight boarded out of Gate 20. Instead of an agent checking my passport or boarding pass, a monitor scanned my face.
The monitor next to the gate is for facial recognition.

British Airways has been rolling out biometric testing at US airports since 2017, but this is the first time I've experienced it on the airline. The technology matched my facial features to my stored passport image, allowing me to board by simply looking at a monitor before walking through the door.

According to British Airways, facial recognition speeds up boarding times on long-haul flights by half.

The biometric tech worked like a charm. I boarded the 777 plane and went to seat 26A — an exit row window in the first section of coach.
I was randomly assigned seat 26A, which had an unaligned window. Still, I could easily see outside.

I was flying on a Boeing 777, which is equipped with business class, premium economy, and regular coach.

I noticed the business cabin was not British Airways' improved Club Suite, however, meaning the airline is still flying some 777 planes across the Atlantic with the carrier's dated business-class product.

The seat came with the regular bells and whistles of economy on most major global carriers, including an inflight television, a headrest, linens, and power ports.
I watched a new John Cena movie called Freelance.

The television had both a USB-A and a USB-C port, which I was particularly happy about, considering my iPhone chargers these days typically require the latter.

Meanwhile, the pillow was plush, and the blanket was soft and warm.

Although I didn't plan to sleep on the daytime transatlantic flight, I was happy with the headrest — a must for me when sleeping on airplanes.
The adjustable headrest is on every economy seat.

The headrest adjusted up and down, and the wings folded in nicely. If this was a red-eye flight and I planned to sleep, the headrest would have been essential in helping me rest.

Anytime I fly on an airline without a headrest — or I get a broken one — I find it really difficult to fall asleep.

Moreover, I thought the seat was better padded compared to others I've experienced.
The fabric of British Airways' seats made it more enjoyable than that of United, for example. I found BA on par with Delta.

In my experience, United has slimmer seats that can get uncomfortable after six or seven hours across the Atlantic.

I didn't find this to be an issue on the British Airways flight to London, though.

I did have a few issues with the seat, however. For one, the exit door juts out — abruptly blocking the otherwise endless legroom.
I'm 5'3" and about 150 pounds, so I fit in virtually any airline seat.

The exit row seats are marketed to have extra legroom, but this is not always the case.

In the case of this British Airways 777, a big chunk of the door sits a few feet ahead of seat 26A — meaning those towering passengers hoping to stretch out their legs may be disappointed. I'm short, so I wasn't bothered.

I also had to deal with the location of the tray table and the TV screen — one reason I typically avoid the exit row on long-haul flights, if I can.
The screen popped out of its side-seat cubby.

I was assigned a random seat at check-in, so I didn't have much choice. However, I'll take the extra legroom — the up to 38 inches of pitch was better than the 31 inches offered in the rows behind me.

31 inches for standard economy seats is on par with competitors like Delta, United, Finnair, and Virgin Atlantic Airways.

The screen is below and to the side of the seat, while the tray table is inside the armrest. Both I find inconvenient.
The armrest was bulky with the tray table and ate into my seat space. The screen is attached to the front of the armrest.

The television had to be stored during takeoff and landing for safety reasons.

Meanwhile, the tray table's storage location means the armrest is stationary, reducing the width and overall space of the seat.

And my personal items had to be stored during takeoff and landing to keep the exit row clear. Luckily, the window seat had a little wall pocket.
I could fit my chargers, headphones, and Kindle in the provided "seatback" pocket.

I don't mind storing my items during takeoff and landing, though it's once again a tad inconvenient. I was fortunately able to store everything I needed for the flight in the thin bin next to me, including my headphones, Kindle, and chargers.

The window and aisle seat passengers in my row didn't have the same luxury, though.

Despite my gripe with the exit row, I don't really need the space. I can imagine taller travelers would happily sacrifice a convenient TV for more legroom, though.
The lavatory was right next to my exit row seat. This can be bothersome to many travelers, but I didn't mind.

I wouldn't choose 26A myself. But I did like that I could get up from the exit row seat to use the lavatory without disturbing my neighbors.

The exit row's various inconveniences are the reality of many long-haul airlines and are not a British Airways issue.
I had a similar seat on a recent Finnair flight (pictured), but it wasn't in an exit row; it was just an odd configuration I wanted to test. It wasn't my favorite then, either, aside from the legroom.

Sometimes, airlines will mount the television to the bulkhead to avoid it needing to be stored beside the seat. This wasn't the case on my plane.

Nevertheless, I can't totally fault British Airways for the annoying parts of the exit row seat — though I can recommend people avoid the specific window seat of 26A (and 26K) due to the protrusion of the exit door blocking legroom.

After settling in my seat, I killed time reading before takeoff. Then the flight attendants started the breakfast service.
It was a cloudy day in New York on the day of my flight.

Despite British Airways' reputation for poor reliability, my flight departed right on time.

And thanks to a strong tailwind, the trek was scheduled only to last about six hours. It was the week after some aircraft made headlines for zooming at more than 800 mph across the Atlantic.

I opted for the egg and sausage dish, which also came with veggies, yogurt, a muffin, a croissant, juice, and coffee.
Customers had other options for drinks, too.

This was the first daytime flight I'd taken to Europe, and I figured breakfast would be served given the morning departure.

This was the only proper meal we were served onboard, the second being a small pastry. We were also given a light snack.
The pastry and corn nuts.

The pastry was savory, with a mushy filling that tasted like a combination of veggies and meat. I didn't get any other sides except a drink. I opted for Diet Coke.

I also got a small packet of corn nuts as a snack, which were very good.

Neither of the meals was particularly great. The eggs fell short, as expected, though I thought the sausage and veggies in the breakfast were OK.
The food was at least better than the notoriously bad economy meals on United, though it was not as good as the coach food on Finnair or JetBlue.

The eggs had a plastic-like texture that I did not enjoy. I find this to be a common thing for economy eggs and didn't have high hopes, anyway.

Fortunately, the packaged stuff like the muffin, the croissant, and the yogurt were perfectly good, and I was happy there were a few filling sides I could enjoy.

Meanwhile, the pastry tasted fine, but I didn't like the texture of the filling.
The pastry filling wasn't good.

The filling was basically mush, and it reminded me of baby food. The last time I experienced this was on Air Canada, but British Airways' pastry was better, though still not great.

I'd prefer a savory pastry filled with actual carrot cubes, plump peas, and ground meat.

Despite the mediocre food and the inconveniences of the exit row, the flight wasn't any worse than some competitors I've flown.
The seats on United are slimmer and harder than British Airways. And, United didn't give me a blanket on the red-eye, only a flimsy pillow.

I've also flown on Air Canada, Delta, United, Finnair, Iberia, JetBlue Airways, Norse Atlantic Airways, and French Bee in economy across the Atlantic.

These airlines are a mix of major and low-cost carriers with varying food and baggage rules, but I find the economy products comparable in terms of space and comfort. I liked British Airways' economy seats better than those on United, Iberia, and Air Canada, though.

The best inflight food I've had was on Finnair and JetBlue, so I'd recommend those for anyone needing a solid meal. The latter also boasts the roomiest seat pitch at 32 inches.

I've had worse food on United and Air Canada, and Britsh Airways' 777 pitch for even standard seats offers plenty of legroom. Plus, there were great movie options.
The less-than-stellar food I had on Air Canada from London to Montreal.

The television is modern, with a touchscreen that responds quickly, a flight map, and a USB-C. British Airways hands out wired headphones for the IFE, though I always bring my own.

I watched movies like Mission Impossible and Freelance.

With a different assigned seat, I'd easily book British Airways again if it was cheaper than other airlines. I'd just bring my own food next time.
It's also possible an upgrade to premium economy would improve the meal experience.

My only problem with the airline was the food, which is a common issue I've found on major international carriers — especially those catering outside their home base.

A flight attendant on the flight — all of whom were incredible — told me that the food originating in London is much better, in her opinion. I'll probably fly the airline again in economy — and likely from London, so I hope that's the case.

Read the original article on Business Insider







«ЛокоТех» проводит комплексную оценку знаний специалистов службы качества

Сеть клиник «Будь Здоров» открыла первый травмпункт сети на базе клиники на Сретенке

Забайкальский филиал "ЛокоТех-Сервис" показал уверенный рост в первом полугодии

Сеть клиник «Будь Здоров» открыла первый травмпункт сети на базе клиники на Сретенке


'Not ready for prime time': Trump, Republicans slam GOP leader's stock trade ban bill

Nvidia’s Jensen Huang hauled before China’s cyber cops to explain ‘backdoor safety risks’ in H20 chips

All the news from Nintendo’s July 2025 Direct showcase

Is eBay actually sexy again as the ecommerce old-timer’s stock surges to an all-time high?


Александр Михайлов (GSOC): «Безопасность IT-экосистемы — это зона нулевого доверия к подрядчикам»

Олеся Шергина из Екатеринбурга взошла на Эльбрус: история смелости, вдохновения и преодоления девушки с протезом

Сегодня без рыбалки...

Новая эра гибридных атак разблокирована


Color Maze Adventure 2.0.0

«Деньги не пахнут»: Как Blox World наживается на доверии игроков Roblox

If you'd like to see Meta's AI gunk purged from WhatsApp, a new antitrust investigation in Italy might just do the trick

Bungie continues to fire into its feet with both barrels: A new armor set in Destiny 2 has just been disabled because it makes the player who wears it completely invisible



BMW: важна каждая деталь

Сооружения сервисного участка «Свердловск-Пассажирский» стали арт-объектом

В Корпоративном университете «ЛокоТех» за первое полугодие 2025 года обучено более 2500 человек и создано 8 новых программ

«ЛокоТех» проводит комплексную оценку знаний специалистов службы качества


Андрей Григорьев-Апполонов пережил измену: «Сердце было разрублено на куски»

В аэропортах Москвы задержали более 50 рейсов из-за грозы

Олеся Шергина из Екатеринбурга взошла на Эльбрус: история смелости, вдохновения и преодоления девушки с протезом

Москва благоустроит 700 улиц: замена асфальта и новые остановки


В Италии создали приманку для грызунов с ароматом просекко

Теракт в "Крокус Сити Холле": террористу перевели 2 млн рублей перед атакой

Московский зоопарк ищет неродственную "невесту" для манула Тимоши

Красотка-тренер по pole dance готовится стать звездой фитнес-бикини


Самсонова не прошла в третий раунд турнира в Монреале

Пегула уступила 386-й ракетке мира в третьем раунде турнира в Монреале

Новак Джокович вошел в число инвесторов футбольного клуба

Андреева проиграла первый матч после Уимблдона. Мирра падала и плакала, ей вызывали врача


Теракт в "Крокус Сити Холле": террористу перевели 2 млн рублей перед атакой

В Италии создали приманку для грызунов с ароматом просекко

Синоптик раскрала, когда Москва станет субтропиками

Московский зоопарк ищет неродственную "невесту" для манула Тимоши


Музыкальные новости

В Тамбовскую области на фестиваль "Прима Домра" приедет Юрий Башмет

Мама Тимати об 11-летней Алисе, которая снялась в кино: «Внучку ругаю регулярно»

Королёва и Малинин или Порывай и Выгузов? Реальные фамилии российских звезд

В Бирмингеме простились с Оззи Осборном


В Корпоративном университете «ЛокоТех» за первое полугодие 2025 года обучено более 2500 человек и создано 8 новых программ

BMW: важна каждая деталь

Сооружения сервисного участка «Свердловск-Пассажирский» стали арт-объектом

Забайкальский филиал "ЛокоТех-Сервис" показал уверенный рост в первом полугодии


Фанаты устроили давку на концерте Дженнифер Лопес в Египте

Дуэль топонимов: Азербайджан заставляет извиняться за "Степанакерт" и грозит зеркальным ответом по городам России

If you'd like to see Meta's AI gunk purged from WhatsApp, a new antitrust investigation in Italy might just do the trick

Сооружения сервисного участка «Свердловск-Пассажирский» стали арт-объектом


BMW: важна каждая деталь

Женщина-пешеход погибла при столкновении двух машин в Ясенево

В Москве росгвардейцы задержали курьера, подозреваемого в краже техники

Место смертельной аварии с пешеходом на юго-западе Москвы сняли на видео


Путин поручил оптимизировать строительство высокоскоростной магистрали Москва — Петербург

Народный депутат призвал к действиям после встречи Путина с Лукашенко

В Севастополе кинотеатр "Россия" превратят в филиал Национального центра по поручению Путина

Трамп встречает Иванку, Не Москва, 1987


NYT сообщает, что ЕК не сохранила переписку фон дер Ляйен с руководством Pfizer

Исследование показывает зависимость между темпами развития COVID-19 и уровнем смертности

Руководитель РФПИ охарактеризовал переписку фон дер Ляйен с Pfizer как позорный инцидент



Врач-косметолог Зухра Балакеримова: какие косметологические процедуры стоит сделать именно летом

Объявлена процедура получения налогового вычета за медицинские услуги

Олеся Шергина из Екатеринбурга взошла на Эльбрус: история смелости, вдохновения и преодоления девушки с протезом

Пластический хирург Софья Абдулаева: как используют собственный жир для омоложения лица


Число погибших из-за удара России по Киеву возросло до 31 – власти

Огромный забор и бомбоубежища: что известно о резиденции Зеленского под Киевом

Путин: если Киев считает, что сейчас не время для переговоров, Москва готова ждать

Президент Польши Навроцкий потребовал от Зеленского изменить историческую политику Киева


Викторины и квесты пройдут на столичной ВДНХ в честь 86-летия выставки

Сотрудники Минпросвещения и «Артека», педагоги, наставники и тренеры отмечены высокими наградами

В Москве встретили фехтовальщиц сборной РФ, вернувшихся с чемпионата мира

Точно в цель – топ-3 гольф-клубов в окружении «Москва-Сити»


Путин и Лукашенко встретятся для переговоров на Валааме

Путин и Лукашенко беседуют в окружении белорусского шпица

Лукашенко прокомментировал ситуацию с БПЛА в Минске

Лукашенко: никому не удастся поставить Минск и Москву на колени


Собянин: 220 тыс. москвичей получили жилье или готовятся к переезду по реновации

Собянин: 220 тыс. семей переезжают в новые дома по программе реновации Москвы

Сергей Собянин. Главное за день

Собянин поздравил победителей конкурса «Большая перемена»


Климатологи прогнозируют изменение климата в Москве в сторону субтропиков

Московский зоопарк ищет неродственную "невесту" для манула Тимоши

В России за сутки ликвидировано 66 лесных пожаров

Жители Первомайского района «одобрили» строительство мусорного завода, хотя власти все еще в «раздумьях»


Дмитриев назвал «историческим событием» прибытие в Москву рейса из Эр-Рияда

В Италии создали приманку для грызунов с ароматом просекко

Депутат ГД Колесник: Россия даст ответ на размещение Трампом атомных подлодок

В Благовещенске и Хэйхэ проходит международный заплыв «Дружба»


В Красногорске дали старт строительству тоннеля от будущей станции метро «Липовая роща»

Еще немного. Мэр Собянин запустил проходку тоннеля от «Липовой рощи»

Заболевание клещевым энцефалитом в Подмосковье: 10,5 тыс. случаев укусов

В администрации муниципального образования «Городской округ «Город Нарьян-Мар» выявлены нарушения законодательства о противодействии коррупции


Правительство РФ планирует приватизировать известные ликеро-водочные заводы

Крыму и еще 27 регионам списали долги по бюджетным кредитам на 58 млрд

Цены на новостройки в июле 2025 года: Севастополь лидирует, Симферополь чуть отстаёт

Инфраструктура новостроек: что важно для комфортной жизни


Красотка-тренер по pole dance готовится стать звездой фитнес-бикини

Дмитриев назвал «историческим событием» прибытие в Москву рейса из Эр-Рияда

В Италии создали приманку для грызунов с ароматом просекко

Депутат ГД Колесник: Россия даст ответ на размещение Трампом атомных подлодок














СМИ24.net — правдивые новости, непрерывно 24/7 на русском языке с ежеминутным обновлением *