Brunel Engraving Shares The Secrets Of 35 Years Of Growth
With the number of early-stage enterprise failures still high, it’s important to celebrate firms that stand the test of time, like 35-year-old Brunel Engraving.
Some businesses operate in distinct areas, while others cross diverse sectors with their services. Brunel Engraving, a commercial and industrial engraver based in Clevedon, North Somerset, is very much the latter.
The successful SME has grown steadily over thirty years with three distinct service arms and a varied network of clients both nationally and globally – which is something to celebrate in today’s challenging business climate.
Those who are unfamiliar with the world of engraving might think of it as niche, but it’s a service that many different businesses require; from those in the automotive and aerospace industries to companies in renewables, hospitality, the medical world, and even firms that need engraving services for awards – Brunel Engraving serves them all.
What’s the secret to keeping clients happy across a vast array of sectors? For founder Martyn Wright, the answer lies in his company’s “skilled staff,” and “their vast knowledge base.” So, whether it’s a marine company or a luxury hotel that comes calling, Brunel Engraving has the brainpower to offer a targeted, appropriate, and highly skilled approach to the job.
This year marks thirty-five years since Martyn, who is an engineer by trade, started the company in the North Somerset town he calls home. Since then, it has weathered many different economic conditions and remained responsive to technological innovation. Over the last few years, it has plugged £300K into the latest machinery, which has boosted its production capacity, particularly in the industrial side of the business, enabling it to service more complicated jobs with guaranteed results.
Like all innovative businesses, Brunel Engraving has sought to make the customer experience as high-quality and fuss-free as possible. It offers a diverse menu of engraving options, from precision engraving and chemical etching to laser cutting, and much more, all in one place, a true one-stop service for all engraving needs. It’s also the job of all good firms to make money, but the folks at Brunel Engraving also keep an eye on response time and ensure client costs remain reasonable. This move was a smart one, as it has, according to Martyn, earned them a reputation for reliability and trustworthiness.
Qualifications, accreditations, certificates; potential clients notice these things about businesses when they search for a service. Arguably, evidence of good practices and expertise makes a service provider stand out from the others. Here, Brunel Engraving possesses an ISO9001 accreditation, a gold-level industry standard which means it has proven a commitment to good customer service, efficiency and best practices.
A resilient, long-standing company with cross-industry engraving expertise, innovative machinery, and a commitment to best practices, Brunel Engraving has much to be proud of, but it also has another string to its bow, a real passion for delivering a stellar service. This, Martyn confirms, comes from the firm’s identity as a family-run business, meaning the company has a vested “personal interest in and passion for delivering the best possible client services.”
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