Major banking app goes DOWN leaving thousands of customers unable to access accounts amid ‘urgent’ investigation
HSBC online banking has reportedly gone down, leaving thousands of customers fuming.
Nearly 3,000 users this morning reported having issues with mobile banking, while the bank said it’s working quickly to probe the incident.
According to DownDetector customers reported issues with the app and mobile banking in general.
Many said they couldn’t log into the app or website to check their finances.
Taking to X, one user said: “HSBC are you aware that your online banking is not working this morning?”
Others fumed: “Again!?”
One other said: “HSBC what’s going on? Anyone having same issues? Can’t access the app and online banking via browser, too.”
Another user asked: “Is HSBC having problems with the mobile banking app at all? Can’t log in ‘service is temporarily unavailable’ every time.”
HSBC then quickly apologised to customers, saying it was looking into reports of the crash.
It said on X: “Some customers are having issues accessing online and mobile banking as usual right now.
“We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.”
Of the 2,800 people who claimed they were having issues, more than had said it was mobile banking playing up.
Customers were also having issues with online banking and mobile log ins.
A heat map showed most users were reporting the problem in Manchester and London.
HSBC has a dedicated web page where you can check the status of its various services, including mobile, telephone and internet banking, and its ATMs.
Banks often update their customers on social media, so definitely check out HSBC’s Facebook and Twitter pages for updates.
You can also check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
What should I do if I can't access my money online?
In the first instance, HSBC encourages you to contact it via Twitter.
But if you urgently need access to your money, go to your local HSBC branch. You can find your local branch using its store locator.
If you don’t have a local bank branch nearby or don’t have transport to get to it, you can try and contact the bank and ask for its guidance on what to do.
There are more details about how to contact HSBC on its website here.