How I upgraded my water heater and discovered how bad smart home security can be

The hot water took too long to come out of the tap. That is what I was trying to solve. I did not intend to discover that, for a while there, water heaters like mine may have been open to anybody. That, with some API tinkering and an email address, a bad actor could possibly set its temperature or make it run constantly. That’s just how it happened.

Let’s take a step back. My wife and I moved into a new home last year. It had a Rinnai tankless water heater tucked into a utility closet in the garage. The builder and home inspector didn't say much about it, just to run a yearly cleaning cycle on it.

Because it doesn’t keep a big tank of water heated and ready to be delivered to any house tap, tankless water heaters save energy—up to 34 percent, according to the Department of Energy. But they're also, by default, slower. Opening a tap triggers the exchanger, heats up the water (with natural gas, in my case), and the device has to push it through the line to where it's needed.