Leaders are forgetting about this $30 billion problem

Knowledge loss, long relegated to HR and people teams, is a sweeping leadership issue that deserves more attention from a company’s top executives and an upgraded approach that leverages newly available AI solutions.

Throughout my career, I’ve seen how the institutional knowledge someone holds can be regarded as key to their job security. It’s often considered an insurance policy of sorts, a reason to be kept around. This perception means that when it comes to documenting and reporting knowledge, people only share the bare minimum. And most of what they know leaves the organization when they do.