Verizon screwup caused 911 outage in 6 states—carrier agrees to $1M fine

Verizon Wireless agreed to pay a $1,050,000 penalty to the US Treasury and implement a compliance plan because of a 911 outage in December 2022 that was caused by a botched update, the Federal Communications Commission announced today.

A consent decree explains that the outage was caused by "the reapplication of a known flawed security policy update file." During the outage, lasting one hour and 44 minutes, Verizon failed to deliver hundreds of 911 calls in Alabama, Florida, Georgia, North Carolina, South Carolina, and Tennessee, the FCC said.

"The [FCC] Enforcement Bureau takes any potential violations of the Commission's 911 rules extremely seriously. Sunny day outages, as occurred here, can be especially troubling because they occur when the public and 911 call centers least expect it," Bureau Chief Loyaan Egal said.