Afghanistan has been through everything. Now it wants to dust off its postal service and modernize

KABUL, Afghanistan (AP) — In parts of Afghanistan where there are no street names or house numbers, utility companies and their customers have adopted a creative approach for connecting. They use mosques as drop points for bills and cash, a “pay and pray” system.

Now the national postal service wants to phase this out by putting mailboxes on every street across the country, part of a plan to modernize a service long challenged by bureaucracy and war.

The lofty aspirations include introducing access to shopping via e-commerce sites and issuing debit cards for online purchases. It will be a leap in a country where most of the population is unbanked, air cargo is in its infancy and international courier companies don't deliver even to the capital, Kabul.

The changes mean Afghans will pay higher service fees, a challenge as more than half the population already relies on humanitarian aid to survive.

The Afghan Post, like much of the country, still does everything on paper. "Nobody uses email,” said its business development director, Zabihullah Omar. “Afghanistan is a member of the Universal Postal Union, but when we compare ourselves to other countries it is at a low level and in the early stages.”

The postal service has 400 to 500 branches across the country and is key for completing administrative tasks like obtaining a passport or driver's licence. It distributes up to 15,000 passports daily.

Another popular service is the certification of documents for admission to higher education or overseas institutions. The main Kabul branch has dedicated counters for it along with VIP lanes and a women-only area.

Post offices in Afghanistan are vital for women wanting to access services or products they would otherwise be denied, since they are often barred from entering...