Will AI mean the end of call centres? - BBC
- Will AI mean the end of call centres? BBC
- AI Won’t Replace Humanity — It Can Help You Build Deeper Connections. Here’s How. Entrepreneur
- Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust CX Today
- The Leadership Blind Spot in AI: How Misalignment Derails Transformation and ROI The European Business Review
- Data-driven approaches are redesigning customer service journeys. TI INSIDE Online