RBI to issue draft guidelines for protecting customers from mis-selling, among others

Mumbai (Maharashtra) [India], February 6 (ANI): Reserve Bank of India Governor Sanjay Malhotra on Friday proposed to issue three draft guidelines for customer protection: one, relating to mis-selling; two, regarding recovery of loans and engagement of recovery agents; and three, on limiting liability of customers in unauthorised electronic banking transactions.

Reading the monetary policy statement, the RBI Gover