Useful tips on how to fix E16 error on GOtv and DStv in Nigeria
E16 error is a very common problem on DStv and GOtv. It may appear due to expired subscription or even on active subscriptions. It may pop up when you are about to start watching your favorite TV show or movie. Does this sound familiar? If yes, then let’s find the most convenient way to have your problem solved. We will tell you how to clear E16 error on GOtv and DStv.
GOtv is one of the largest cable companies that provides a variety of TV channels for African countries. Yes, this organisation is based in Africa, but you can watch your favorite channels from all over the world. The company has a long history and is considered to be trustworthy. Using the services of GOtv or DStv, you can easily experience digital revolution in your home without any trouble.
Most people prefer DStv. Why is this so? DStv (Digital Satellite Television) was launched back in 1995. These days, it is one of the largest digital satellite TV services in Sub-Saharan Africa. Like GOtv, the company also offers various TV channels. The goals of these channels is to entertain and inform people. This means, that most of the channel content provided by DStv, is based on movies, sports programs, news coverage, popular music, and religion topics. These days, DStv has more than 8 million subscribers. They all mostly live in South Africa and Nigeria.
Despite the fact that DStv and GOtv work perfectly to provide the best service to the companies’ subscribers, sometimes you still encounter a few challenges The most common of which is the E16 error. Let's look how DStv and GOtv subscribers can deal with this problem.
READ ALSO: GoTV subscription plans and channels
How to solve DStv E16 error problem?
It's very irritating when you want to watch TV and the DStv Satellite keeps giving you E16 error on your screen. But there is no need to worry, as there is a way to solve your problem! Follow the steps given in this article and learn how to quickly remove DStv E16 error in Nigeria. Without wasting any time, let’s look at some easy ways to get rid of DStv E16 error via SMS or by visiting DStv official website.
Only 5 seconds to get rid of DStv E16 error!
If you have the E16 appearing on your screen, you can use your cell phone to clear this problem on your DStv decoder. For this, you only need to send an SMS. Pick up your mobile phone and compose an SMS with a special code in it. Follow these instructions to clear E16 without any efforts:
- Create new SMS.
- Type RA and leave a space after it.
- Enter the first 10 digits of your Smart Card number.
- Finally, send the message to the short code 30333.
Example: RA 6886432774 to 30333
Clear DStv E16 error on DStv official website
Another way you can get rid of E16 error is to visit the official DStv website. It is a very simple way to have your E16 problem solved. All you need is:
- Take your smartphone or computer with data connection and proceed to the DStv website.
- Fill in your smart card number, after selecting the type of error you have.
- After you have selected the one you need to remove, you need to also fill the auto generated Captcha text in.
- Lastly, click on 'Clear error'.
How to remove GOtv E16 error?
The DStv satellite is not the only place you can encounter this E16 error problem, you can notice it on your GOtv as well. It is time to learn how you can deal with E16 just by following these simple steps.
Use your phone to clear E16 error
Just pick up your phone and send an SMS to reset your IUC number.
Example: RESET 2003059600 to 4688 (2003059600 is the IUC Number which can be found on the red label under the decoder.)
NOTE: First, you have to make sure your subscription is active. If it's expired, you won't get a positive response on sending this SMS. Also, if you use this method, it is better to send the SMS during the day..
Use GOtv customer care to fix E16 error
To use this method of fixing E16 error, you would need to call the GOtv customer care. The GOtv customer care line numbers are 012723232 and 08039003788. Once you dial one of these numbers, do not follow any of the automatic voice prompt. This way, the system automatically will forward your call to one of the customer service agents. They will help you to solve the problem.
Use official GOtv web site to get rid of E16 error
- Pick up your phone or laptop and go to the home page of the official GOtv website.
- Search for “Clear Error Code” on the right side of the page.
- After you've found it, enter your IUC Number.
- Finally, select your problem type (E16 error) and write down the code which will pop up on a display.
- Click “Clear Code”.
As you can see, it is very easy to fix E16 problem, and also, it is completely free of charge. Share this article with friends and family and help them to get rid of E16 error on GOtv and DStv!
READ ALSO: How to recharge GoTV using recharge card?