Travel Troubleshooter: Can’t use funds from canceled flight

Travel Troubleshooter:

Can’t use funds from canceled flight

When I tried to check in online, the system said my reservation had been canceled.

SAS was unable to even find my card number in its system to tell me when the funds would be released.

Currently, I am unable to travel home to Norway to see my family, and the airline is holding my funds that I require to purchase another flight.

Airlines will automatically cancel a reservation when there’s a problem with your card, but you should receive a prompt notification if this happens, which would give you the ability to resolve the issue and rebook your flight.

Sometimes these billing problems spiral into an unsolvable IT mystery, and that’s what seems to be happening here.

Monitor your credit card carefully, and watch for the charge.

Don’t rely on the airline or your travel agent for a confirmation; instead, wait for the charge to show up on your credit card.

Once you found the problem, you were stuck in a bureaucratic limbo, receiving automated emails and form responses, and talking with script-reading agents.