Burger King takes heat for using Twitch donation readouts to run advertisements
Streamers and viewers have complained that the 'King of Stream' ads were unethical.
An advertising agency caused a stir earlier this week when it tweeted about a Burger King campaign that used Twitch's donation feature to get cheap on-stream plugs. The campaign didn't break any rules as far as I can tell, but it was even greasier than a Double Whopper.
The ads took advantage of a popular feature offered by Streamlabs that gives viewers the option to donate to Twitch streamers in exchange for having a personalized message read out by a text-to-speech plugin. Viewers pony up a minimum of $1, type in their message, and then get to hear a robot voice speak it live on the stream. Streamlabs says the tool "can increase audience engagement and encourage users to send in additional donations to hear their message played out loud."
Surprise! It can also be used by multi-billion-dollar global corporations to pimp their grub for literal pocket change.
Title: The King of StreamClient: Burger KingTeam: @weareDAVIDmadBurger King turned Twitch's donation feature into a marketing campaign.Check out more #ClientWork, here: https://t.co/F7JV9RUakK pic.twitter.com/KUhtxctwhuAugust 18, 2020
It is theoretically clever: Burger King gets promotion in multiple streams, and all it costs is a series of small donations to the streamers rather than expensive sponsorship contracts. But exploiting a system intended for individual use to avoid paying proper rates for online advertising was never going to go over well.
Burger King (technically parent company Restaurant Brands International) probably paid major dollars to the advertising agency behind this campaign, which in turn coughed up less than the cost of a single-month channel subscription in some cases to the Twitch streamers it took advantage of.
At the very least, BK could have ponied up a decent sum of money for the readouts. One streamer, Ross O'Donovan, was not happy about his part in the whole thing.
Hey @BurgerKing you guys took out our talk, so I put it back in for you. Also this marketing is scummy as hell, don't ever do it again. pic.twitter.com/fiOBbFomZoAugust 20, 2020
Ironically, the number of people directly exposed to the ads on Twitch would've been relatively small but the social media uproar has put it in front of a much wider audience. The ad actually appeared on the BK YouTube channel in early July, but the majority of the comments have been posted within just the past 24 hours.
Perhaps this is the natural evolution of so much playful brand engagement on social media. Brands and ad agencies are out to sell products, not be our friends, but they'll definitely pretend to be our friends if it means they can skirt proper sponsorship deals for cheap advertising.
Update: The ads weren't just sketchy, they were also in violation of Streamlabs' terms of service, which specifically prohibits "using the site for commercial or promotional purposes," which includes displaying unauthorized commercial advertisements and "attempting to post messages or advertisements with a commercial purpose."
The TOS also lists "commercial activities and/or sales without prior written consent from Streamlabs" as prohibited content. I've asked Streamlabs what actions it plans to take to address the violations, if any, and will update if I receive a reply.