Field Services Management

VARs and system integrators need to be able to manage field technicians remotely. But managing a workforce at a distance is a complex task. Until recently, many VARs and system integrators hiring field engineers relied on using simple spreadsheets and human labor to organize their work. Scheduling, timetabling, payments, support, workflow, and annual leave all had to be done by hand. Electronic databases helped somewhat, but they didn't provide VARs and system integrators with the complete functionality they needed. Yes, firms could record current workflows, but the technology was somewhat limited. System integrators bring multiple subsystems together. System integrators, for instance, can help companies implement complex IT solutions by bringing together networking, data, and software elements into a seamless to provide a set of essential functions. The work is often detailed and highly customized to the need of the particular business in question.