This is why we do training AND documentation

Flashback to the 1980s, when the big data center where this pilot fish works is set up to keep security simple for both users and IT operations staff.

"We had a printer area accessible to users, a badge-locked door from the printers into the large raised-floor area, and a window into an adjacent room where the operations staff had their consoles," says fish.

"The second-shift cleaning crew was not issued a badge, so they always asked the operators for access from the printers onto the raised floor by ringing a doorbell beside the badge-locked door. The operators would glance out the window into the print area, recognize the cleaners and release the door.

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