IT teams put conversations to work with ChatOps

Chat is an old tool that’s newly popular. From Slack and HipChat to Salesforce Chatter and Microsoft’s new Teams tool (and a myriad of others), these collaboration tools supplement rather than replace enterprise social networks like Yammer or Jive. Microsoft’s Office division director Richard Ellis likens it to the difference between Facebook and WhatsApp: “The chat-based workspace fills a gap where people can talk rapidly, share content and work as a team.”

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