AG Drummond, OG&E partner to warn customers about solar scams

OKLAHOMA CITY (KFOR) - The Oklahoma Attorney General is asking Oklahomans to remain vigilant in protecting themselves against phone scams involving customers of OG&E.

“Fraudsters are always finding new ways to separate unsuspecting individuals from their money, and this latest phone scam is no exception,” he said. “Oklahomans should be cautious with high-pressure tactics in phone or door-to-door solicitations, even when they purport to be connected to a reputable company. Always verify.”

Oklahoma Attorney General Gentner Drummond

OG&E says customers have alerted the electric company to a recent increase in automated phone calls. According to OG&E, one call promises thousands of dollars in rebates for customers in the wake of “new energy policy” and “mandates.” The caller then asks customers to sign-up for a solar energy program saying it will “support our new mandate.”

The other call features someone claiming to be with OG&E and threatening to cut off the customers’ service if they don’t pay their bill immediately over the phone. Customers also have reported to OG&E an increase in door-to-door salespeople trying to sell solar equipment and falsely claiming to be partnering or working with OG&E.

“We never call our customers and ask them to pay their bills, nor do we go door-to-door to enroll them in special programs or services. Despite any claims, OG&E does not have any solar panel installation partners, nor do we recommend or partner with any company selling solar generation equipment,” said Aaron Cooper, manager of corporate communications. “We understand the frustrations and impact of scams, and we want our customers to be aware and protect themselves from falling victim to the latest scam. We appreciate the Attorney General and his team for their work to protect Oklahomans from these types of scams.”

OG&E

The Consumer Protection Unit of the Attorney General’s office offers tips to avoid falling victim to this scam:

• No reputable company will pressure you to sign up immediately;
• No reputable company will demand payment upfront or in a certain format (e.g. wire, Venmo/CashApp/Zelle, gift cards, cryptocurrency);
• Ignore numbers you don’t recognize;
• If you believe the offer might be real, go to the OG&E website and call the customer assistance line to verify;
• If you miss a call from an unknown number, do not call back; and
• Remind elderly friends and neighbors who may be vulnerable to these types of scams about ways to avoid becoming a victim.

If you believe you may be victimized by a phone scam should contact the Office of the Oklahoma Attorney General at consumerprotection@oag.ok.gov or (833) 681-1895.