Cox Communications update on outage, how customers can reset equipment

(Update 6:30am, Saturday) We thank our customers for their patience as we worked as quickly as possible to restore outages in Baton Rouge, Lafayette and surrounding areas.  

The customer outages were caused by voltage issues that have been resolved. Services are coming back online.

Customers may need to reset their modem and unplug their equipment, wait 10 seconds, and plug their equipment back in to restart.

Some customers may experience intermittent issues as the network is fully restored. 

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Cox Communications is experiencing technical difficulties that appear to be impacting both cable and internet users.

As of 8:30 p.m. Cox Communications released the following statement.

We are experiencing an outage in our Baton Rouge and Acadiana markets. At this time, we are gathering more information to determine the scope of the impact. We will provide an update once we have more information.

No timetable for restoration has been given.