SHREVEPORT, La. (KTAL/KMSS) – As if government shutdowns don't come with enough chaos and confusion, Regions Bank has tips and guidance to protect the public from scammers seeking to exploit this moment.

Jeff Taylor, head of Commercial Fraud Forensics for Regions Bank, is sharing facts to overcome fear and prevent fraud.

“Fraudsters love chaos and confusion and will use these opportunities to take advantage of situations that create vulnerability,” Taylor said. Keep in mind that payments, including Medicare, Social Security, TANF, and SSI, continue uninterrupted. The goal is fear, not truth. The intent is to steal your money and information during a time of duress.

Taylor provided four tips to avoid shutdown scams and three-step guidance for ensuring legitimacy.

4 Tips to Avoid Government Shutdown Scams:

• Don't confirm your identity or information - No matter who reaches out or who they say they represent, take an immediate step back. If you think the call, text or email is legit, find verifiable contact information and initiate contact.
• Remember, the government will never contact you out of the blue - that's not how federal agencies work, especially during a shutdown when resources are limited or shut down.
• The same goes for financial institution. #BanksNeverAskThat and won't suddenly ask for information over the phone or via email they've never requested before.
• Trust your gut - why would you get a threat or request for urgent response now? While government shutdowns can be stressful they're not uncommon and they rarely last that long.

“It makes sense to be cautious and aware of these tips,” Taylor said.

Regions has consistently given bank customers their Stop, Call and Confirm guidance.

• STOP what you are doing and review the message for any discrepancies and anomalies. Pick up the phone and..
• CALL the requestor at a number you know - don't call the number in the email or text or respond to the message because you will likely be corresponding with the fraudster.
• CONFIRM the request as legitimate.

Most importantly, share this information with loved ones and friends to ensure they are aware of the potential for scams, especially those who rely on government services for quality-of-life issues.

“Many people who rely on government services, such as the senior population, may also be the most vulnerable to fall victim to scams,” said Kimberly Reece, Financial Crimes Customer Advocacy Manager for Regions Bank. “Share these tips with your loved ones to help them stay informed and avoid these common scams.”

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