Major low-cost airline forced to re-open compensation claims for flight delays and cancellations – are you due cash?
A MAJOR low-cost airline is being forced to reopen compensation claims for flight delays and cancellations.
The UK Civil Aviation Authority (CAA) has taken enforcement action against Wizz Air following high numbers of complaints about the airline not paying passengers what they are owed.
It says holidaymakers were left very frustrated after the airline failed to meet its passenger rights obligations – particularly around providing alternative flights when their flight had been cancelled.
This is likely to have contributed to a large number of County Court Judgements (CCJs) which have been found against Wizz Air over the last nine months, the CAA said.
It has now instructed Wizz Air to make changes to its policies and procedures to ensure consistent compliance with its re-routing and care obligations.
Wizz Air has engaged with the regulator and has committed to introduce changes.
The airline has also committed to re-look at claims it received for replacement flight costs, transfers when replacement flights were via different airports, and care and assistance – typically hotel costs – following flight disruptions.
This will make sure passengers who made claims to Wizz Air in the past, but had their claims incorrectly rejected, will receive the money they are legally owed.