Facebook's Vision For The Future Might Demolish Business As You Know It

Mark Zuckerberg described a new vision for Facebook's Messenger app Tuesday -- and if you work as a telephone customer service rep, you're going to want to sit down.

As expected, the Facebook CEO unveiled new functionality for the popular messaging app that he says will allow businesses to develop "chatbots" that automatically serve customers. The overall idea is for the app's 800 million users to interact with businesses without actually needing to talk to -- ick! -- human beings.