Semi-automatic customer disservice
Dear Silicon Valley,
I need your expertise. Can you find my refrigerator?
Maybe it’s you, Amazon, with your visionary fleet of robotic drones? Or perhaps Uber, you will begin to operate as a problem solver rather than a problem child? Or Apple, maybe you can build a find-my-fridge app. New York City — and maybe all cities — needs a smart delivery service to help save local businesses from themselves.
The refrigerator I ordered is somewhere in a delivery truck in the tri-state area. Don’t ask me where because there’s no way to track it. I spent an entire work day waiting in vain for my appliances, including a medium-grade 30-inch Whirlpool bottom-freezer fridge with accu-chill that never came. And when I called the third online...