Whether your business is a mom & pop operation (or pop & pop or a mom & mom) or a larger operation with a cast of hundreds of agents, the contact center (call center) is a key element in building and sustaining your relationship with customers, explains customer service consultant Micah Solomon
The Cubs remain optimistic about launching the Marquee Network next month when the 24-hour network devoted to all things Cubs hits the air. But team chairman Tom Ricketts wasn't greeted warmly when bringing the team's new broadcast home up with fans.
The couple will repay the taxpayer-funded refurbishment of their U.K. home-- cementing their wish to become financially independent--while the Queen wished them a “happy and peaceful new life.”
The large M&A deals and VC fundings certainly point to the strategic value of this technology.
The Deal Has Been Cut: It was announced in London this evening that Prince Harry and Meghan Markle will surrender their royal status. It was a move long bandied about, but not many thought that it would actually come to pass. Here's the latest out of London.
He expanded the company ten-fold staying true to Sam Walton’s business model but his low profile will probably keep him away from the retail history books
$22,000. That’s the resulting reality of the medical bills that Oregon 6’ 7” women’s basketball player Sedona Prince is left with after a serious injury and post-surgery complications from her time with USA Basketball.
The marketplace for Vertical Takeoff and Landing (VTOL) aircraft is heating up.
I’m always talking to parents who are silently freaking out over the cost of college.
What makes TikTok so successful?
On current trends, and based on the most up-to-date scenarios for the next few decades, it appears that the world has passed peak per capita carbon dioxide emissions. And we didn’t even notice it.
Jean-Claude Biver, a legend in the watch industry, is Awarded the French Legion of Honor.
The CHIME telescope has discovered a new repeating fast radio burst.
The three new coordinators, all of whom have previous ties to the organization, bring a mix of intriguing experience.
While members of the press complain about politicians' rhetorical barbs, major media outlets continue to provide fuel for criticism by getting basic facts wrong.
Keep an eye out for these problems.
These are the stocks mentioned on the business channels day in and day out — the ones featured in front page articles after the inevitable “better than expected” earnings reports.
The Gonzaga Bulldogs women's basketball team has earned the right to be the WCC's perennial star. But that doesn't make conference play any easier for them.
'1917' is holding about as well as 'Lone Survivor' while 'Jumanji: The Next Level' is now earning more on a day-to-day basis than 'Star Wars: The Rise of Skywalker'
What is the safest airline in the world? And do the ratings really mean anything? WGranted, they do a fantastic job at keeping their passengers safe as do all the airlines in the top 10, but this doesn’t make them any safer to fly on than any of the airlines in, perhaps, the top 30. Qantas Safest
Going to work for a tech company has a lot of appeal for marketers. However, the reality is that the experience marketers get at a tech company can differ drastically from that of other industries. This article details key questions to consider before accepting a tech role.
Tired of your iPhone shutting down in cold winter weather? Lander’s Moab case offers drop protection, plus a THERMOLINE layer that keeps the battery from shutting down in extreme temperatures.
In an MLB offseason where almost $2 billion has been spent in free agency, the Chicago Cubs are one of just two teams who have not yet handed out a major league contract.
According to Rabobank’s Alcohol 2020 report, U. S. online beverage alcohol sales hit $2.6 billion in 2019.
Apple's latest startup purchase is one of many, but it also gives us a glimpse into the company’s thinking when it comes to future devices.