Virgin Media went down AGAIN leaving hundreds of customers without internet
VIRGIN Media went down for almost 2,000 customers.
The company was suffering an outage earlier this afternoon, according to Downdetector.
The vast majority of issues related to customers struggling with their landline internet.
Around 10% were struggling with TV streaming services while roughly 20% were experiencing issues across all services.
At its peak, 5.02pm, there were 1,967 reported issues.
They were mostly coming out of London, Cardiff and Birmingham.
Angry customers took to Twitter following the outage.
One said: “My virgin media services seem to be down and also unable to check service status via your link. Any known problems???”
Another said: “Broadband down in ME1 area. Can’t do any sort of checks.”
However, a Virgin Media spokesperson said the problem had since been resolved.
They said: “There was a very brief issue that disrupted broadband services for some of our customers.
“This was fixed rapidly and we’re sorry for any inconvenience caused.”
It comes after the network went down for hundreds of customers last week.
The company suffered an outage just weeks earlier too, with some customers without internet for more than 24 hours.
The Sun has approached Virgin Media for a comment.
Am I entitled to compensation?
You may be entitled to compensation if you have suffered issues with your internet, call or mobile services.
But when it comes to TV outages, these types of services don’t come under that same scheme.
We’ve asked Virgin Media if there’s compensation available for TV customers and we’ll update this page when we know more.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice, plus you’ll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic – you need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Virgin Media is signed up to the CISAS ADR scheme.
Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk