Sky down leaving hundreds of customers without mobile and internet
SKY MOBILE has gone down for hundreds of customers leaving them without mobile and internet services.
The provider is suffering an outage with some customers struggling to get any phone signal at all.
Others have seen their mobile internet go down completely leaving them unable to get online.
The issues started just before 2pm this afternoon, with over 1,000 customers reporting issues, according to Downdetector, which measures outages.
The outage appears to be widespread, impacting users across the UK.
Sky Mobile runs off of the O2 network, which also appears to be having issues, according to Downdetector, but they don’t appear to be as widespread.
Frustrated customers have been taking to Twitter this afternoon to complain about the outage.
One said: “Sky mobile has gone down, again! Couldn’t make or receive calls earlier, now texts won’t go either.”
Another said: “I have urgent calls to make sort it out ugh.”
A third disgruntled person added: “This is happening too often. I need to contact my son urgently. We are both on Sky Mobile.”
A fourth said: “My wife’s Sky mobile phone has no signal or internet, my phone is sat next to it with full both. Needs fixing ASAP!”
A Sky Mobile spokesperson said: “We are aware of an issue impacting some Sky Mobile customers.
“We’re working to get this resolved as soon as possible.”
Am I entitled to compensation?
You may be entitled to compensation if you have suffered issues with your internet, call or mobile services.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice.
Plus, you’ll get £5 for each calendar day delay to the start of the new service. This is usually automatic.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
We have approached Sky to find out if customers can expect a refund of any kind.
If you’re without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic – you will need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Sky Mobile launched in January 2017 and currently has over three million customers.
Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk