Our honeymoon was ruined by Majorca resort’s ‘weird’ drinks rule – it was disgusting and we will never go back
A COUPLE were left devastated when their honeymoon was ruined by their Majorca resort’s “weird” drinks rule and “filthy bathroom”.
Magdalena Brylinska-Beaton, 36, and her husband Andrew Beaton, 37, were looking forward to their first couples holiday for eight years having not been able to go on their honeymoon after tying the knot in August 2021.
But their dream getaway quickly turned into a “holiday nightmare” as they arrived at the Sun Club El Dorado in Majorca.
The couple, from Inverness, Scotland, checked out the reviews online before booking the two-star resort – and although they weren’t perfect, they decided it would do.
“There were bad reviews but there were also good reviews saying, ‘Not as bad as people say’,” Magdalena explained.
“All together, we paid around £860 including the transfer and extra luggage.
“It did say that the hotel was basic, but that wasn’t a problem for us provided that it’s clean, because we wanted to go out and explore anyway.”
The couple booked the budget holiday through loveholidays and likened their experience with being on TV’s I’m A Celebrity.
There were warning signs from the moment the couple touched down in Palma on May 15, but exhausted from the day’s travelling, they did not take heed.
Magdalena told PA Real Life: “We went up to the transfer desk and the driver asked where we were staying.
“He said ‘Oh Sun Club Eldorado’ and then started laughing.
“That was the first thing I should have picked up on.”
Next, they were bizarrely handed two brightly coloured plastic cups at check-in and told they were to present these at the bar whenever they wanted to order a drink.
She said: “The first night I went to the bar and asked for a sangria and the guy says, ‘Where is your cup? You must have been given cups at arrival?’
“I was like, you have got to be joking me.
The hotel’s insane drinks rule meant that the couple had to use the same cups for coffee the next morning.
“It was the weirdest thing – we were supposed to use it for our alcohol, our tea, juice, coke, sprite, whatever, everything was poured in the same cup,” she said.
“They weren’t even washed properly, I had to wash them myself using my own shower gel.”
But Magdalena was faced with an even bigger shock when she opened her bathroom door.
“The bathroom was absolutely disgusting – just filthy,” she said.
She called reception to complain, but when nobody had turned up by noon the next day, Magdalena decided to take matters into her own hands.
“I went out and bought some bleach, sanitary wipes and anti-bacterial gel,” she said.
“I cleaned the shower and black stains in the bathroom but left the floor, because it’s not really my job.
“When someone finally came, he pulled a handful of black hair out of the shower and threw it in my bathroom bin.”
The furious holidaymaker said she then tried contacting loveholidays after three days at the resort to see if they could be moved, but “nothing happened”.
The pair began looking at flights home but they were too expensive, so they went hunting for another hotel in Palma, the island’s capital.
“When we arrived in Palma, I thought I had been let out of the I’m A Celebrity camp,” said Magdalena.
“We sat in a coffee shop holding an actual coffee cup in our hands.
“This was the point where I couldn’t take it anymore and I said to my husband, Andrew, I think the celebrities in the jungle have better conditions than us.”
Finally the couple found an affordable alternative, hotel Tal El Arenal, and packed their bags.
“We managed to get out on Saturday morning,” she said.
“The hotel cost £425 for five nights.
“I went to reception and asked for a refund for the five unused nights but the only thing they gave us back was 11 euros tourist tax money.”
Magdalena said the rest of their holiday was “really good” with “great food” and “normal cups”.
“I will not book a holiday with loveholidays for the rest of my life,” she added.
It’s understood the pair has received refunds for the days they did not use the hotel or its facilities.
A loveholidays spokesperson said: “We’re sorry Ms Brylinska-Beaton’s experience did not live up to her expectations on this occasion. While we always encourage customers to raise any issues with our dedicated in-resort team at the time so we can address them, we’ve reviewed her case and issued a refund for the days she did not use the hotel.”
This comes after one dad’s dream five-star TUI holiday turned into hell when he was struck with a horrific “mystery illness”.
And one woman’s summer holiday was ruined after she came into contact with a plant worse than Japanese knotweed.