Virgin TiVo Box Problem. (22 replies)

One of my boxes is showing a really fuzzy picture and there’s no audio. My other one in the bedroom is absolutely fine which would suggest there’s an issue with the one box.

My missus has been onto the legendary Virgin customer services and they were as helpful as ever. Basically, they didn’t haven’t a clue. They have passed it onto another department to call us back eventually, probably to tell us they haven’t got a clue either.

I’ve tried 3 different HDMI’s including 2 that were brand new and it’s the same on all of them. All other sources to the TV work fine so it’s not the TV.

Surely the box is just effed but you’d think with them been given the above information they would just know it was effed and say so...but this is Virgin.

Does anyone know of anything other than it being effed that may be causing it?